California Bug Control (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you visit our website, use our services, or interact with us. It also explains your rights under California Consumer Privacy Act (CCPA), UK Data Protection Act (DPA), and General Data Protection Regulation (GDPR).
1. Introduction
At California Bug Control, we understand the importance of protecting your personal information and privacy. Our goal is to be transparent about our data practices and to provide users with control over their data. This policy explains how we collect, store, and use information from our users, and it also outlines how we comply with privacy regulations in California, the European Union (EU), and the United Kingdom (UK).
2. Information We Collect
We may collect the following types of information:
A. Personal Information You Provide
- Name, email address, phone number, and address when you contact us.
- Payment details for service transactions.
- Any other information voluntarily provided (e.g., customer feedback or inquiries).
B. Automatically Collected Data
- IP address, browser type, and device information.
- Cookies and tracking technologies (Google Analytics, advertising partners, etc.).
- Interaction data (e.g., pages visited, time spent, clicks).
C. Information from Third Parties
- Advertisers and analytics providers may provide data about your interactions with ads.
3. How We Use Your Information
We use collected data for:
- Providing services and responding to inquiries.
- Improving website functionality and user experience.
- Marketing, advertising, and promotional efforts.
- Complying with legal requirements.
4. Cookies & Tracking Technologies
We use cookies, web beacons, and tracking pixels to improve our website and analyze user behavior. You can manage cookies through your browser settings.
Third-party tools we use:
- Google Analytics – for website traffic insights.
- Google Ads, Facebook Ads, and other ad networks – for marketing and retargeting.
- Heatmaps and session tracking tools – to improve user experience.
5. Advertising & Analytics (Google, Facebook, etc.)
We use advertising and analytics tools to enhance user experience, provide targeted ads, and analyze website performance.
Google Analytics
We use Google Analytics to track website traffic, including the pages you visit, time spent on each page, and your interaction with various elements on the site. Google Analytics uses cookies to collect this data anonymously. The information is aggregated and used to improve the performance and content of the website.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On, which prevents your data from being sent to Google Analytics.
Advertising Networks
We work with various advertising networks, including Google Ads, Facebook Ads, and other third-party providers to display personalized advertisements across our website and other platforms. These networks use cookies and other tracking technologies to deliver ads based on your interests and online activities.
- Google Ads: Google uses cookies to serve ads based on your past visits to this site and other sites across the web.
- Facebook Ads: Facebook’s tracking tools allow us to target users with relevant ads based on their interactions with our website.
You can opt out of interest-based advertising through the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI). These platforms allow you to opt out of personalized ads served by participating companies.
Data Sharing with Third Parties
We may share personal information with advertisers or third-party analytics providers for the purpose of marketing, improving our services, or analyzing usage trends. However, we ensure that any third-party service providers we work with comply with privacy regulations, and we never sell your personal data to third parties.
6. California Laws (CCPA, CPRA)
California’s Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give residents the right to protect their personal data. These laws provide significant control over how businesses collect, store, and share personal information.
What is the CCPA?
The CCPA, effective January 1, 2020, grants California residents the following rights:
- Right to Know: You can request to know what personal information is being collected, the purposes for collection, and who it is being shared with.
- Right to Deletion: You have the right to request that businesses delete your personal information.
- Right to Opt-Out: You can opt-out of the sale of your personal information, preventing businesses from sharing or selling your data for marketing or other purposes.
- Right to Non-Discrimination: Businesses cannot discriminate against you if you choose to exercise your CCPA rights (e.g., charging higher prices or providing a lower quality of service).
What is the CPRA?
The CPRA expands on the CCPA by introducing additional rights, particularly concerning sensitive data. It includes:
- Right to Correct Inaccurate Information: If you notice inaccuracies in your personal information, you can request that we correct it.
- Right to Limit Use of Sensitive Data: The CPRA establishes more stringent rules for businesses when handling sensitive personal information, such as racial or ethnic origin, health information, and sexual orientation.
California residents can exercise these rights by submitting a verifiable consumer request via email or through our website. We will respond to these requests in accordance with California law within the prescribed timeframe.
By complying with the CCPA and CPRA, California Bug Control ensures transparency and gives users control over their data in line with state law.
7. Children’s Privacy (COPPA, GDPR-K)
Protecting children’s privacy online is a top priority for us. Both COPPA (Children’s Online Privacy Protection Act) in the U.S. and GDPR-K (General Data Protection Regulation for Kids) in the EU have strong safeguards in place to protect children’s personal information.
COPPA (U.S.)
Under COPPA, we are prohibited from knowingly collecting personal information from children under the age of 13. This includes:
- Parental Consent: We must obtain verifiable parental consent before collecting data from children under 13.
- Data Deletion: Parents have the right to request deletion of any personal information their child has provided.
- No Profiling or Targeted Ads: We cannot target ads to children under 13 or build profiles based on their data.
If we learn that we have inadvertently collected personal information from a child under 13, we will immediately delete it and notify the child’s parent or guardian.
GDPR-K (EU)
The GDPR-K applies specifically to children aged 16 and under. It requires that any data processing involving children’s personal data must be done with the consent of a parent or guardian. The key points are:
- Parental Consent Requirement: Businesses must obtain parental consent before collecting data from children.
- Data Subject Rights: Children’s rights under GDPR-K include access to their data, correction of inaccurate information, and the right to erasure.
- Data Minimization: Only the minimum amount of data necessary should be collected from children.
California Bug Control does not knowingly collect information from children under the age of 13 in the U.S. or under the age of 16 in the EU and UK. If a child’s personal information is detected, it will be immediately deleted, and parents will be notified accordingly.
8. EU/UK Regulations (GDPR, UK GDPR)
The General Data Protection Regulation (GDPR) and UK GDPR provide significant privacy rights for individuals within the European Union and the United Kingdom. These regulations aim to ensure that individuals’ data is handled with care and security.
What is GDPR?
The GDPR governs how businesses collect, process, and store personal data of individuals within the European Union (EU). It ensures that people have control over their data and mandates businesses to be transparent about their data practices. Key rights include:
- Right to Access: You can request a copy of the personal data we hold about you, along with information on how it is being processed.
- Right to Rectification: You have the right to request corrections if your personal data is inaccurate or incomplete.
- Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request that we limit the use of your data in certain situations (e.g., if you dispute its accuracy).
- Right to Data Portability: You can request to receive your data in a structured, commonly used format for transfer to another organization.
- Right to Object: You can object to the processing of your personal data for certain purposes, such as direct marketing.
What is UK GDPR?
The UK GDPR operates similarly to the EU GDPR, with minor adjustments specific to the UK after Brexit. It provides the same set of rights and obligations to UK residents, including the right to access, correct, or erase their data.
We comply with the GDPR and UK GDPR regulations by ensuring transparent data processing practices, providing clear consent mechanisms, and upholding individuals’ rights.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information below: